Valentina 3D Art

Valentina 3D Art - Valentyna Zashliapina | Contact & FAQ (Shipping Policy | Refund Policy)

Secure Studio Inquiries For your peace of mind and privacy, all communications are processed through a fully secure, encrypted Google Form. Your personal information, contact details delivered exclusively to my private studio inbox. Please fill out the form below, and I will get back to you as soon as my hands are free from the studio materials.

The VIP Studio Experience:

The VIP Studio Experience: To ensure every nuance of your vision is perfectly captured, I correspond exclusively via text and voice messages rather than live phone calls (text is highly preferred). However, you will always remain deeply connected to the creation of your piece. Throughout the bespoke process, I will provide you with exclusive, high-resolution photo and video updates directly from my studio workspace. You will see your personal masterpiece come to life before it is carefully packaged and shipped to your home.

Direct Studio Contact: For direct inquiries or to send reference images, please email: art@valentina3dart.com

Frequently Asked Questions

Is the artwork ready for hanging, what type of mounting? Ready to hang (French Cleat system). Wall bracket and mounting hardware included.

Why are there different buttons for "Buying" and "Ordering" on the website? The process is straightforward. Under paintings that are completely finished and currently in the studio, you will find the "BUY NOW" (Available Originals) button. These pieces are packed and shipped within the next business day. For our "Bespoke Visualizations", which feature carefully selected color and gemstone combinations, you will see the "ORDER NOW" button. These works are made to order specifically for you. The price on every button already includes the cost of premium packaging and delivery, so you can see the final, fair price of the artwork immediately.

How long does it take to create a bespoke commission? Depending on size and complexity, it typically takes 2 to 4 weeks. This timeframe allows for meticulous hand-sculpting and the proper curing of the architectural materials.

Is it safe to pay through the website? Yes. All transactions are handled by Stripe, a global leader in secure payments. Your financial data is fully encrypted. You can complete your purchase instantly without prior correspondence; I will receive all necessary shipping and contact information directly from your Stripe confirmation.

If I pay for a custom artwork right away without starting a correspondence: Will I still see the work before it ships? Absolutely. For every bespoke order, I provide exclusive high-resolution photo and video updates of your work in progress. Before shipping, I will send a final video of your finished physical masterpiece for your final approval.

Are the artworks signed and authenticated? Yes. To maintain the flawless aesthetic of the 3D composition on the front, all original pieces are signed on the back of the canvas. The back includes my full name, personal signature, and the year of creation. Additionally, every artwork is accompanied by a signed Certificate of Authenticity.

How is the artwork packaged? Every 3D sculpture is secured in specialized, multi-layered protective packaging to safeguard delicate porcelain petals and gemstones. All shipments are fully insured and include tracking.

How should I care for my 3D sculpture? Display the artwork in a dry environment away from harsh, direct sunlight. To clean, lightly sweep the surface with a soft, dry makeup brush or a gentle feather duster. Never use liquids or cleaning agents.

Can I add a personalized plaque to my artwork? Yes! You can request a custom laser-engraved aluminum plaque (3 x 1 inches) with your purchase. Depending on the artwork, the plaque can be mounted on the front or the back. However, for heavily textured 3D collections like the Stone Rose and Stone Lotus or 8x10 artworks, the plaque is placed exclusively on the back to maintain the integrity of the sculptural spirals or compositions.

Shipping Policy | Refund Policy

Shipping and professional archival packaging are always included in the listed price. Whether you are purchasing a miniature or a monumental sculpture, there are no hidden fees or surprise taxes at checkout. I provide tracked shipping across Canada and the USA to ensure your artwork arrives safely and promptly at your door.

Our Return Policy I want you to feel complete joy and confidence when acquiring a piece from my studio. Whether you purchase a Ready-to-Ship Original or a Bespoke Commission, my return policy is the same:

• 14-Day Return Window: If the artwork arrives safely but does not meet your expectations, you may return it within 14 days of delivery.

• Condition: To be eligible for a full refund, the artwork must be returned in its original, pristine condition and in its original professional packaging.

• Costs: Please note that return shipping costs and any applicable customs duties are the responsibility of the buyer. Once the piece is received back in the studio and inspected, your refund will be processed via Stripe.

• Please note: I want you to feel complete joy and confidence when acquiring a piece from my studio. Returns for all 3D artworks (including custom-colored commissions) are accepted within 14 days of delivery. Please note that return shipping is at the buyer's expense.**

**Exceptions:**

**Personalized engraved plaques are Final Sale and cannot be returned. However, if there is an engraving error on my part or your piece arrives damaged during transit, please contact me at art@valentina3dart.com within 24 hours with photos. I will immediately issue a refund or send a replacement.

Shipping Protection & Damage Every sculpture is fully insured during transit. Your investment is completely protected.

• If damage occurs: In the rare event that a transport company mishandles the package, please take clear photos of the damaged box and the artwork immediately.

• The Process: Contact me within 24 hours of delivery with these photos. As the sender, I will handle the entire insurance claim with the carrier. Once the claim is verified, I will offer you a full refund or a priority replacement of your artwork.

Valentina 3D Art Studio: 324 Memorial Ave N. Russell, MB, R0J 1W0 Canada 

(Please note: The studio operates as an online gallery only. No in-person viewings)

Direct Studio Contact: Email: art@valentina3dart.com Phone: +1 (431)548 1025